360° CUSTOMER SERVICE
Our “global” approach enables customers to call any nearby store and our team will be able to assist them in the local language and with great knowledge. No matter where the customer comes from or where has he/she previously interacted with us, the staff will be able to give proper guidance. A customer will not be redirected to the right person, rather the proper person will return to the customer’s inquiry.
DEVOTED TO EACH CUSTOMER
We are devoted to every single customer, we happily tie close connections. We have a problem-solving mentality, where we always strive to resolve issues by taking care of the satisfaction and benefit of the customer.
SLOW FASHION = RESPONSIBLE CONSUMPTION
We are a slow fashion brand and we do not motivate our customers to buy new pieces of clothing they already possess. Instead, we motivate our customers to practice responsible consumption. We believe that by producing long-lasting garments we are making the biggest difference we can. That is why we have a lifetime warranty policy for all functional products. Additionally, we offer our registered members a repair service. A reasonable repair is free of charge. Since we want our customers to wear our items as long as possible, we support them with detailed information on how to properly care for their garments.
The customer, the store and the web in one place - The smart store is coming – even more, we call it "multisensory smart store"
The borders between the store, the web world and the customer will be Blurred. The relationship between these three elements will be ongoing no matter where the process starts and where it will end.
- MAYA MAYA
360° customer service
Customers’ trust in high-quality customer service
Product lifetime warranty